Our Values and Culture
Every day gives us an opportunity to make a positive impact on our customers’ lives. Whether it’s fixing a boiler, giving someone the keys to their new home, guiding young talent towards promising careers, or starting a new community project, we take pride in every interaction.
We aim to listen and act, recognising the diverse needs of our customers.
At Gateway, we’re not just a housing association; we’re a reliable provider of social housing dedicated to building partnerships that deliver the best results for each household.
Our “PACE values” tell everyone at Gateway how we expect each team member to do their job and behave every day. These make sure we serve our customers well.
PASSIONATE: Driving towards excellence for every customer.
ACCOUNTABLE: Following through on our promises and doing what we say.
CONNECTED: We’re a part of the communities we serve.
EXCELLENCE: We strive to be the best in everything we do.
We are always working to improve, whether by building new homes, making our services better, or supporting our team. Our aim to be the best for you.
We are proud of what we’ve achieved and are focused on helping our team grow. We know we need to keep building trust with our community. Our goal is simple: to provide great homes in East London and help our neighbourhoods thrive.
The Gateway Experience
As a Gold accredited Investors in People accredited employer, we take great pride in providing our employees an exciting and rewarding work environment. Salaries and benefits are routinely benchmarked with our sector and the wider job market, and we endeavour to achieve our vision:
“People will want to live at Gateway.”
People will want to work at Gateway.”
Our core values are clearly understood and embraced by people at Gateway. These values shape our culture, identity and the way we work together. With high levels of trust and empowerment, our team members feel they have the freedom to perform their roles effectively.
We are dedicated to the health and well-being of our customers and colleagues. We have clear plans and activities in place to support them.
Gateway Housing is a place where everyone can feel comfortable being themselves at work while taking advantage of opportunities to learn and grow.
- We operate in a diverse, multicultural area and want our customers to feel represented.
- We want to build a high-performing team by recruiting from a wide range of talents.
- We believe that when staff can be themselves and see opportunities for growth, they will bring their best to work.
Gateway has been awarded Disability Confident Committed Status, showing our commitment to supporting the employment of disabled people.
- Offering interviews to disabled people who meet the minimum criteria.
- Clearly communicating all our job vacancies to ensure inclusivity.
- Ensuring reasonable adjustments are provided to support existing people.
- Providing training and developing disability awareness in the workplace.
Learning and Development
We are committed to helping our staff grow, offering a wide range of learning opportunities like training, conferences and coaching.
- Create clearer career paths for every role.
- Maximise the apprenticeship levy to offer opportunities for everyone.
- Support staff in achieving professional qualifications.
At Gateway, your learning is in your hands. We encourage a culture of personal growth, where you can learn from your colleagues, explore different departments, and share your knowledge. Don’t wait to be told- take advantage of the many opportunities available to you.
- On-the-job training and development.
- In-house training.
- Online learning through our digital resources.
- Job shadowing.
- Secondment.
- Workshops, conferences, and external events.
- Coaching and mentoring.
- Pursuing Academic or professional qualifications.
- Create a culture of continuous learning and growth.
- Provide clear career paths and development programs for all roles.
- Increase apprenticeships and graduate trainee programmes.
- Implement best practices across the organisation.
Benefits
To make Gateway a great place to work, we are committed to providing a fair deal to all our staff.
There are many benefits of working for Gateway, ranging from support for your health and well-being to our generous learning and development programme.
